Handling Tough Questions and Objections
If fear, hesitation, and uncertainty were removed from every customer interaction, imagine what your quota (and your career) would look like. Through a nuanced and agile way of handling tough questions and objections, you’ll discover how to confidently anticipate and address your customer’s concerns, shift their perspective from objection to opportunity, and guide them to take the action you desire.
Handling Tough Questions and Objections is a 90-minute virtual session.
- Validate objections to demonstrate empathy and build trust before you pivot to your solution
- Leverage the power of inquiry to turn difficult questions into opportunities for deeper dialogue
- Lead conversation instead of interrogation
Contact us for more details.