With virtual calls replacing many traditional customer interactions, it’s critical that your client meetings and pitches are clear, engaging, and inspire action. Use creative opening and storytelling techniques to capture your audience’s attention and deliver a winning value proposition in your pitches.

If fear, hesitation, and uncertainty were removed from every customer interaction, imagine what your quota (and your career) would look like. Through a nuanced and agile way of handling objections, you’ll discover how to confidently anticipate and address your customer’s concerns, shift their perspective from objection to opportunity, and guide them to take the action you desire.

We buy from people and organizations we trust. In this interactive training session, you’ll discover powerful consultative selling techniques to better understand your customer; deliver solutions that feel highly relevant, personal, and timely; and foster a level of trust that leads to loyalty… and referrals.

Whether you’re speaking at conferences, leading team meetings, or pitching to a potential client, slide presentations are an essential tool to communicate important information to your audience. In this session, you’ll discover expert communication techniques AND effective slide presentation skills to deliver more confident, compelling, and memorable presentations.

When you feel like you’re part of something, suddenly it matters more. You pay attention. You remember. You take action. This same principle applies in communication. From meetings to sales calls to virtual keynotes, when your listeners truly feel engaged, you’ll earn trust and inspire follow-through. During this interactive module, discover expert strategies to guarantee participation, create conversation, and drive results.

The most effective managers are more than just bosses; they embody a coaching mindset to help their employees navigate barriers and achieve breakthroughs. In this module, you’ll learn the proven coaching methodology we use to bring people to the next level, as well as a simple framework to transform employee reviews and real-time feedback into supportive and motivating interactions.

An important but uncomfortable part of being a people manager is delivering difficult feedback about your employee's performance or behavior. Learn how to communicate tough news directly and clearly while creating a forum for collaborative problem solving that inspires each employee towards better work.

How much are fear and nervousness holding you back as a communicator? Studies frequently cite public speaking or presenting as a top fear... but it doesn’t need to be yours. Learn techniques thousands have used to transform nervousness into energy by focusing on your content and audience, rather than yourself.

What’s the definition of “um” or “basically”? These filler words are weak language -- words or phrases that dilute your message. In this interactive session, you’ll learn a foolproof method for increasing awareness of - and eliminating - weak language from your vocabulary. You’ll gain the tools to come across as more poised, concise, and confident to gain the attention and respect of your listeners.

As a speaker, have you ever wondered where your audience stood on your topic? Remove the guesswork from your meetings and presentations using polling techniques. In addition to providing valuable data to you as the speaker, polling allows every audience member to participate and feel invested in the topic at hand. You’ll come away from this session knowing how and when to use polling to adapt your content to your audience.

As a meeting facilitator, how do you ensure that every team member feels like their voice is heard without derailing the meeting? In this session, you’ll learn and practice a simple, replicable technique that you can use in any meeting or presentation to quickly canvass the audience without stalling progress. Everyone will feel heard and involved, and you’ll move the group closer to commitment as the facilitator.

Take your meetings to the next level with increased engagement and collaboration. By facilitating small group activities and discussions in your meeting, you’ll foster an environment for creative brainstorming and ensure a high level of involvement from all attendees. This session provides best practices for how to use and structure small group activities to achieve your meeting goals.

As a leader, feedback conversations set the tone for your team. How do you give feedback in a way that fosters dialogue and growth, rather than prompting defensiveness or outright rejection? Discover how to initiate feedback conversations that motivate people to engage in productive dialogue, strive for improvement, and co-create solutions.