LESSON 2

Responding In Difficult Situations

Reflection

“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.”
Viktor E. Frankl

REACTION vs RESPONSE – Responding, while technically a reaction, takes into consideration the desired outcome of the interaction. A reaction may result in a positive or negative outcome whereas a response is engineered to produce a positive or negative outcome. Reacting is emotional, responding is emotional intelligence.

Do you normally react or respond?